Welcome to AMBRISS. Find answers to some of the most common questions about our products, orders, delivery, returns, and more.

ORDERS

How do I place an order?

Browse our collections, select the item you would like to purchase, choose your preferred size or available options, and click Add to Cart. When you're ready, proceed to checkout and complete your order details.

Can I change or cancel my order?

We aim to process orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible after placing it. We cannot guarantee changes once an order has entered processing or been dispatched.

How will I know if my order has been confirmed?

After completing your purchase, you will receive an order confirmation by email. Please check your spam or junk folder if you don't see it in your inbox.

Can I track my order?

Yes. Once your order has been dispatched, we will provide tracking information when available so you can follow your delivery.

PRODUCTS & SIZING

How do I choose the right size?

Please refer to our Size Guide before placing your order. We recommend checking the measurements against a similar garment that fits you well.

What should I do if I'm between sizes?

If you are between sizes, we recommend checking the individual product description for any specific fit information. If you are still unsure, contact our customer service team before ordering.

Are your products true to size?

Fit can vary depending on the design and fabric of each garment. Please check the product description and size guide for the most accurate information.

Will the product look exactly like the pictures?

We aim to photograph our products as accurately as possible. However, slight differences in colour may occur depending on lighting, photography, and your device screen.

An item I want is out of stock. Will it be available again?

Some items may be restocked depending on availability. If an item is currently unavailable, check the product page periodically for updates.

DELIVERY

Where do you deliver?

We currently offer delivery to the locations listed at checkout. Delivery availability may vary depending on your location.

How long will my order take to arrive?

Delivery times depend on your location, shipping method, and order processing time. Estimated delivery information will be provided during checkout where available.

How much does delivery cost?

Delivery charges are calculated according to your location and the shipping option selected at checkout.

Can I change my delivery address?

If you have entered the wrong address, please contact us as soon as possible. We will try to update it before your order is dispatched, but changes cannot always be guaranteed.

What happens if my parcel is delayed?

Occasionally, deliveries can take longer than the estimated timeframe due to courier delays, busy periods, weather, or circumstances outside our control. If your order appears significantly delayed, please contact us with your order number.

RETURNS & EXCHANGES

Can I return an item?

Yes, eligible items can be returned in accordance with our Returns Policy.

Items must generally be returned in their original condition, unworn and with any original tags or packaging still attached.

How long do I have to return an item?

Please check our Returns Policy for the current return timeframe applicable to your order.

Are sale items returnable?

Return eligibility for sale or promotional items may differ. Please check the product description and our Returns Policy before purchasing.

Can I exchange an item for another size?

Where exchanges are available, please follow the instructions in our Returns Policy. Availability of the requested replacement size cannot always be guaranteed.

What condition must an item be in to qualify for a return?

Items should be:

• Unworn
• Unwashed
• Free from damage, stains, perfume, or other marks
• Returned with original tags attached where applicable
• Returned in suitable original packaging where applicable

For hygiene reasons, certain items may not be eligible for return.

When will I receive my refund?

Once your return has been received and inspected, eligible refunds will be processed according to our Returns Policy. The time for the refund to appear in your account may depend on your payment provider.

PAYMENTS

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location.

Is my payment information secure?

Payments are processed through Shopify's secure checkout environment and available payment providers. AMBRISS does not store your complete payment card details.

Why was my payment declined?

A payment may be declined because of incorrect payment details, insufficient funds, bank restrictions, or security checks. If your payment continues to fail, please contact your bank or try another available payment method.

ACCOUNT & NEWSLETTER

Do I need an account to place an order?

You may be able to check out as a guest, depending on the checkout options available in your store. Creating an account can make future purchases easier.

How do I subscribe to the AMBRISS newsletter?

Enter your email address in the newsletter subscription box on our website and select Join Now.

How do I unsubscribe from the newsletter?

You can unsubscribe using the unsubscribe option included in our marketing emails.

CONTACT US

How can I contact AMBRISS?

If you have a question that isn't answered here, please contact us through our Contact Us page.

When contacting us about an existing order, please include your order number so our team can assist you more quickly.

What information should I include when contacting customer service?

For order-related questions, please include:

• Order number
• Name used when placing the order
• Email address used for the order
• A brief description of your request