Easy, Clear & Customer-Friendly
At Ambrisse, we want you to feel confident in every purchase. If your order isn’t quite right, you may be eligible to return or exchange your item according to the conditions below.
Return Eligibility
Items must be:
- Unworn and unused
- In their original condition
- Free from makeup, perfume, stains, or damage
- Returned with original tags and packaging attached
- Accompanied by your order details or proof of purchase
For hygiene reasons, certain items such as underwear, earrings, or other specified products may not be eligible for return or exchange.
Return Window
Please request a return or exchange within [14/30] days of receiving your order.
Items returned after this period may not be accepted.
Exchanges
If you need a different size or style, contact us within the return period. Exchanges are subject to product availability.
If your preferred item is unavailable, we may offer an alternative solution according to our return policy.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and packaging
We’ll review the issue and help arrange an appropriate solution.
How to Request a Return
Step 1: Contact [your customer service email] with your order number.
Step 2: Tell us whether you would like a return or exchange and provide the reason.
Step 3: Follow the return instructions provided by our customer service team.
Step 4: Package the item securely and send it to the return address provided.
Refunds
Once your returned item has been received and inspected, we’ll notify you about the status of your refund.
Approved refunds will be issued to the original payment method, subject to your payment provider's processing times.
Please note: Return shipping costs are [paid by the customer / covered by Ambrisse], unless the item received was incorrect or defective.
Contact Us
Have a question about your return or exchange?
Email: info@ambrisse.uk
Ambrisse — Designed for confidence. Made for your wardrobe.
Important: Replace the bracketed sections with your actual return window, email, and shipping/refund rules before publishing.